Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all reservations made through bookskylinestays.com and governs how cancellations, refunds, and modifications are handled. By booking a stay you agree to this policy and to our Terms of Service.

Standard cancellation terms

• More than 14 days before check-in: Full refund minus any non-refundable processing fees charged by the payment processor.
• 7–14 days before check-in: 50% refund of the accommodation charges.
• Less than 7 days before check-in: Non-refundable.

Cleaning and add-on fees

Cleaning fees and pre-paid add-ons are refundable only when the booking is cancelled within the full-refund window. They are non-refundable once the booking enters the 50% or non-refundable window.

No-shows and early departures

Guests who do not check in on the scheduled date or depart early forfeit the full reservation amount unless otherwise covered by a travel insurance policy or host-approved exception.

Host-initiated cancellations

If Skyline Stays must cancel a reservation for reasons beyond our control (property damage, safety issue, force majeure), you will receive a full refund of all amounts paid, including fees.

Promotional and special rates

Some promotions, discounted lengths-of-stay, and special-event rates may carry stricter cancellation terms. Those terms are disclosed at checkout and supersede the standard policy where they conflict.

How to request a cancellation

To cancel or modify a reservation, contact us at hello@bookskylinestays.com with your booking confirmation number. Approved refunds are processed to the original payment method within 5–10 business days.

Changes to this policy

We may update this policy from time to time. The policy in effect at the time of your booking applies to that reservation.

Contact

Skyline Stays · Pigeon Forge, Tennessee · hello@bookskylinestays.com